Privacy Policy

1. Introduction

Fluidra Group Australia Pty Ltd (ACN 002 641 965) and its subsidiary, Fluidra (N.Z.) Limited (2348251) (collectively referred to herein as “Fluidra”) are committed to protecting the privacy and security of your personal information. This Privacy Policy (“Policy”) outlines how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Privacy Act 2020 in New Zealand ("Privacy Acts").

2. Commitment with privacy

Fluidra is fully committed to safeguarding your rights under this Policy and has made the proactive decision to adhere to the following guiding principles, with privacy serving as the cornerstone of all our information processing practices:

2.1. Ensuring transparency in data processing stands as one of our paramount priorities. Hence, whenever we collect personal data about you, we pledge to diligently inform you of the specific purpose for which they will be processed.

2.2. We are steadfast in our commitment to only process the personal information that is absolutely necessary for the purposes for which you have been duly informed.

2.3. Your privacy is of utmost importance to us. Therefore, we will never request you to provide personal information unless it is essential to deliver a service that you have requested.

2.4. Whenever feasible, we will provide you with simple and accessible methods to manage and control your personal information, ensuring that you have the ease and convenience to oversee your privacy preferences.

3. What we collect

We collect various types of personal information, including but not limited to your name, date of birth, contact details (such as email address), address, payment details, proof of purchase, and other information necessary for conducting our business activities and providing warranty services, as well as for marketing our services and fulfilling our legal obligations. Rest assured, your personal information will be treated with the utmost confidentiality and used solely for the purposes for which you have provided consent.

In addition to personal information, we may also gather and process non-personal information that your browser provides when you visit our websites or use our applications. This may include details such as the website you came from, your geographical location, IP address, web browser and/or device type, and the date and time of access.

Furthermore, in our efforts to enhance the quality of our website services and content and to provide you with an improved browsing experience, we utilize cookies. These cookies allow us to tailor our services to better meet your needs.

It's important to note that we do not share your personal information with any third parties unless it is with suppliers who provide services to us. Your data will not be transferred, sold, leased, or otherwise made available to third parties, except in cases where it is necessary for the provision of services by Fluidra's authorized service providers.

4. Purpose for Use of Personal Information

In general, we may collect, retain, utilize, and disclose your personal information for the purposes for which it was initially collected, which may encompass but not limited to:

4.1. To conduct our business;

4.2. To respond to your inquiries, questions, and requests submitted via our customer warranty portal, customer service channels, or other contact points listed on our website, and subsequently contacting you to address them;

4.3. To provide and market our products;

4.4. To develop and present new products ,services and features to you;

4.5. To notify you of any alterations to our services and products;

4.6. To help us manage, develop and enhance our services and products, including but not limited to our websites and applications;

4.7. To evaluating the suitability of our products;

4.8. To administer, maintain, support and provide upgrades to our products, services and applications;

4.9. To process and fulfil your orders and requests;

4.10. To engaging in communication with you, including via email, mobile, and in- application notifications;

4.11. To distributing promotional material, newsletters, or marketing communications that you have expressly consented to receive; To personalize your experience and improve our products and services;

4.12. To comply with legal obligations

Should you wish to opt out of receiving future content, surveys, features, or other marketing information or communications, each electronic message we send contains an unsubscribe option. Alternatively, you may contact us on the below details to manage your preferences or unsubscribe.

5. How we collect

5.1. Fluidra collects your personal data to fulfil your requests and offer products and services that may be beneficial to you. Depending on how you interact with any of our applicable platforms, electronic interfaces, apps and websites (“Platforms”), we may collect your personal information:

5.1.1. Upon completion of an online form, application, consent, purchase, account sign-up, or similar activity via our Platform(s) or other channels;

5.1.2. When you reach out to us to make an inquiry or request;

5.1.3. when you access, post information or otherwise interact with on any of our Platforms;

5.1.4. Upon participation in one of our competitions or surveys;

5.1.5. From individuals who request our Products and/or Services on your behalf;

5.1.6. From third-party service providers, platforms, and tools;

5.1.7. From publicly available sources of information;

5.1.8. From government regulators, law enforcement agencies, and other governmental entities;

5.1.9. From business contacts, external service providers, and suppliers; or

5.1.10. By any other means reasonably necessary.

5.2. Authority - If you furnish us with the personal information of another individual, you acknowledge and agree that, without limiting any other provision of this Privacy Policy. The other individual has expressly authorized you to disclose their personal information to us; and consents to our utilization of their personal information to facilitate the provision of our Services.

5.3. Third-party Acquisition - If we gather any personal information about you from a third party, beyond what is already detailed in this Privacy Policy, we will notify you of this occurrence, along with the circumstances surrounding it, before, at, or as soon as reasonably practicable after obtaining such personal information.

5.4. Unsolicited Information - Should we receive unsolicited personal information about you, which could not have been collected in alignment with this Privacy Policy and the Privacy Acts, we will promptly, within a reasonable timeframe, either destroy or de-identify such information.

5.5. Minors - Our policy dictates that we refrain from collecting personal information from individuals under the age of 18 or extending offers for promotional materials to such individuals. If you are under 18 years old, you must obtain consent from your parent or guardian before providing us with your personal information.

6. Use

6.1. We will only use and disclose your personal information for the purposes as outlines in clause 5.1.

6.2. Your data will not be transferred, sold, rented, or otherwise provided to third parties, except for Fluidra's service providers who provide specific services.

6.3. Direct Marketing - Fluidra may offer you the opportunity to subscribe to the company's newsletters and receive commercial information as part of its marketing efforts. Sending such communications is always contingent upon your prior consent. You have the option to withdraw your consent or opt-out at any time by using the provided link or button in all messages, or by informing us of your decision via email using the contact details provided below.

6.4. Links to Other Websites - We do not guarantee the privacy practices of third-party websites, nor are we liable for their privacy policies or content. Your interaction with these websites is subject to their own terms of use, including privacy policies.

6.5. Mobile Devices - Some features of our various Platforms may be accessible through your mobile device. If you decide to utilize mobile services from our Platforms, you are responsible for any data charges and fees imposed by your carrier, as well as ensuring the compatibility of the mobile service with your device.

6.6. We provide chat rooms, forums, message boards, and news groups for your participation. Please be aware that information shared in these spaces becomes public knowledge, and we lack control over its dissemination. Exercise caution when disclosing Personal Information. Any opinions, ideas, suggestions, and feedback submitted to these Platforms may be utilized by us without restrictions or charges. The Privacy Policy does not limit or restrict this right.

7. Who do we disclose your personal information to?

7.1. We reserve the right to disclose Personal Information, and by using our services, you consent to such disclosure to:

7.1.1. Our related bodies corporate and affiliates;

7.1.2. Entities or third parties contracted by us to perform functions or deliver our Products and/or Services;

7.1.3. Third parties necessary for them to provide services to us or services aligned with the purpose for which you provided the personal information;

7.1.4. Our professional advisors, including accountants, auditors, and legal representatives; and

7.1.5. Cases where we are obligated or authorized to do so by law.

7.2. International data transfers – Your personal information may be transferred between Fluidra subsidiaries, and to countries outside of Australia and New Zealand, where our affiliates or service providers operate. We will take reasonable measures to ensure that any overseas recipient of your personal information complies to the applicable legislation in Australian and/or New Zealand.

8. Security of information

We implement reasonable precautions to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. These precautions encompass encryption, access controls, and regular security evaluations.

9. Retention and destruction

Fluidra will promptly destroy or de-identify your personal information when it is no longer necessary for the purpose for which it was collected. Nonetheless, legal obligations may necessitate the retention of your personal information even after your association with us has ended. In such instances, your personal information will remain safeguarded in accordance with this policy. If we undertake the destruction of personal information, we will do so using reasonable steps and current techniques and processes.

10. Access and Correction

You can request access to, or correction of, the personal information we possess about you by reaching out to us via the contact information provided at the conclusion of this Privacy Policy. We will promptly address your request and may need to verify your identity before granting access or making any corrections.

11. Changes to this Statement

We reserve the right to periodically update this Privacy Policy to reflect alterations in our practices or legal obligations. Any significant changes will be communicated to you by publishing the updated Privacy Policy on our websites.

12. Questions and Complaints

If you have a complaint about how we handle your personal information whether you’re in Australia or New Zealand, please contact us using the details provided below. We take privacy complaints seriously and will investigate your complaint promptly and impartially.

Privacy Officer
Fluidra Group Australia Pty Ltd
1 Herbert Place, Smithfield NSW 2164

If we are unable to satisfactorily resolve your concerns about our handling of your personal information, you have the option to reach out to the Office of the Australian Information Commissions if you’re in Australia, or the Office of the Privacy Commissioner in you’re in New Zealand:

Australia: New Zealand:
GPO Box 5218
Sydney NSW 2001
Tel: 1300 363 992
or visit:
PO Box 10-094
The Terrance, Wellington 6143
Tel: 0800 803 909
or visit:

Last Updated: March 2024 by Fluidra Group Australia Pty Ltd & Fluidra (N.Z) Limited